Head of Customer Care - Required in Dubai - Dubai

Head of Customer Care - Required in Dubai

Head of Customer Care - Required in Dubai

Us

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.

We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.

The Team

The ENTERTAINER Marketing team's mission is to build demand for the App. We provide the entire organization with the market intelligence that allows us to create opportunities and then exploit them. We make friends from strangers and activate them to see more, do more and have more fun using our App.

We are a high-performance team who use data to hyper-focus our creativity on real commercial objectives. We settle for nothing but the best for ourselves, our team and our brand. We are tactical. We are strategic. We work hard. We make excellence a habit. We get results.

Think you've got what it takes?

The Head of Customer Care will….

• Transform the customer service experience at the ENTERTAINER

• Manage, lead and develop the customer care team

• Create and maintain effective customer service procedures, policies and standard

• Maintain and develop the customer service process to enhance productivity and efficiency

• Oversee the day to day performance of the team to ensure they are achieving teams objectives and KPIs

• Analyse customer feedback and report back to the business

• Monitor department issues and client complaints to create methods to reduce recurring issues

• Audit customer service to ensure the company's standards, efficiency, and productivity goals are met

• Collaborate with appropriate departments including social media to gain relevant information, resolve problems and support where needed

• handle and solve escalated issues raised in a timely manner

• Oversee and manage the department’s budget

• Proactively listen and respond to all social media channels

Experience Required

• 5-7 years experience within the customer service field in a fast-paced working environment, digital/tech background preferred

• Excellent leadership, communication and customer service skills

• Experience in mentoring and leading a team

• Strong creative thinking and problem-solving skills

• The ability to multitask, prioritise and work under pressure

• Excellent interpersonal relationship skills

• Proficient in MS Office and experience with CRM software

• Strong initiative and pro activeness

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/head-of-customer-care-dubai-at-the-entertainer-3011317259?