Front Desk Agent Required in Dubai - Dubai
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office reporting into the Front Office Manager.
What You Will Do
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service
experience for all guests
What You Bring
One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences.
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Full-board staff acommodation
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employment visa
Medical and life insurance
Flight allowance to home country
Schedule & Hours
48hrs working week over 6 days. Morning / afternoon / evening / night shifts.
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