Receptionist Required in Dubai - Dubai
Receptionist Required in Dubai
Job Description
We are looking for outgoing, enthusiastic and charismatic members to join THE LAB team!
As part of the Front Desk team, you are usually the first point of contact a client will have, either in studio, on the phone or via email. This being said, first impressions go a long way in our industry so it's extremely important that we portray ourselves in the best possible way right from the get go by being welcoming, friendly, informative and professional. Customer service is key and this is something we believe in strongly here at The Lab, going above and beyond to make sure a client has everything they need is where we set ourselves apart from other brands and establishments.
Job responsibilities include but are not limited to:
- Provide an exceptional customer service experience to all members, non-members and users of the facility
- Enrolling new members and assisting current members via telephone, email and instudio with their queries
- Providing facility tour / walk through for all new members
- Providing information on concepts, class types, amenities and cafe
- Providing information on membership / package options, studio policies, promotions and/or special events
- Booking and checking-in clients through the booking system
- Cross checking classes and updating booking system for cancellations / no shows
- Ensuring that adequate stocks of information packs and leaflets are available at reception for interested parties
- Maintaining a clean and organised work space at all times
- Ensuring the safety and security of visitors, members / staff at all times and assisting with
injuries if needed
- Taking a responsible attitude towards maintaining the premises and facilities of the THE LAB
- Recording accurate records of all queries, complaints, lost property and repairs and ensuring information is delegated to, and resolved by, the relevant department
- Maintaining product knowledge and provide information on cafe and retail items
- Ensuring adequate stock of retail items are available and displayed correctly
- Taking payments via cash or card and recording in a timely manner
- Accurately reporting daily sales, attendance, inventory, client feedback and other relevant documentation
- Assisting with instructor requirements
- Effectively communicating between coworkers and management
Requirements:
- Strong customer service skills
- Flexible with shift times, days off and working hours
- Excellent time management
- Availability for six shifts, at least one being a weekend day
- Friendly, outgoing personality and enjoy social interaction
-Exhibits enthusiasm for the concepts and for the job
- Must be a patient, courteous, able to show empathy
- Responding to clients request with a can-do attitude
- Cooperative manner with an optimistic attitude
Ability to prioritise and work within a fast-paced environment
- Have an eye for detail and care for the facility appearance and cleanliness
- Work as a cohesive team with all staff members to ensure efficiency
- Maintain a professional appearance and behaviour
- Demonstrate excellent communication skills
Benefits & Package:
- Employment Visa
- Health Insurance
- 30 Days Leave
- 1 Flight Ticket Per Year
- 1 Day Off
- Bonus Incentive
To apply for this role, please send your CV and cover letter to [email protected]
