Junior IT Support Required in Dubai - Dubai
Junior IT Support Required in Dubai
Established in 2015 and headquartered in the UAE, BitOasis is MENA’s largest crypto platform. The company recently announced the completion of a USD $30m Series B financing, the largest to date of any crypto platform in the region, from a combination of leading global and regional investors including WAMDA, Jump Capital, Alameda Research, and Pantera Capital. Earlier in 2021, BitOasis announced that it had crossed over USD $3bn in trade executed on its platform since inception with half of that volume being originated in 2021 alone.
We are looking for an enthusiastic Jr IT Support who will be responsible for providing technical assistance to our colleagues in the office as well as other offices / markets (remotely). You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs. You will work closely with the IT & Security Team in Dubai and work within the IT guidelines / processes and be a custodian of the IT department to deliver a high-quality service.
Responsibilities:
Providing 1st and 2nd line support to all the IT systems and services provided and used by BitOasis
Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA’s
Working on the regional incidents queues to help drive down the incident volumes (remote support).
Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users.
Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors.
Preparing new laptops, installation & configuration of computer hardware operating systems (Mac & Windows) and applications as part of the new joiners onboarding processes.
Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool
Participate in special projects and perform other duties as assigned.
Requirements
Bachelor’s degree in computer science or similar discipline
ITIL (preferred)
Good fundamentals in networking.
Knowledge of Google Workspace, Office 365, Jira Service Desk, Single Sign-on and Mobile Device Management (MDM) Solutions
Knowledge of Jumpcloud Identity Management is a plus
1-2 years experience
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/junior-it-support-at-bitoasis-2961925453?
