Front Desk Receptionist Required in Dubai - Dubai
Front Desk Receptionist Required in Dubai
Who we are?
World Padel Academy (WPA) is a padel sport venue that was initiated as a subsidiary of Abdulla Al Arif Group. With 7 indoor and 3 outdoor court in Dubai, branch in Khor Fakkan, Abu Dhabi and many upcoming exciting projects, World Padel Academy strives to preserve its continuous state of progress and development in order to fully satisfy its players’ needs and requirements and to achieve its vision of being the best and most well-known padel brand in UAE.
Our front desk members are the first contact with our clients. Their key focus is to ensure that our clients have the best possible experience from the moment they step into WPA to the moment they leave. This includes memorizing clients’ names and preferences, assisting with client questions, complaints or any issue a client may have whilst carrying out the day-to-day tasks efficiently and effectively.
Responsibilities:
Provide the highest level of customer service to clients and welcome everyone at WPA with smile and respect.
Communicate effectively with customers.
Encourage new members to join the club and help clients with their accounts.
Attend supervisors’ and managers’ tasks and assist coaches with their requirements.
Proactive approach and common sense in making work related decisions.
Answer phone calls and handle WhatsApp requests and confirmations.
Deal with complaints.
Check – in clients and direct them to their courts.
Collect payments.
Assist clients if they need anything during their game (balls, towels etc.).
Help with events and tournaments and assist clients at Padel store.
Keep front desk area clean, walk between courts and check if clients need anything and alert cleaning staff if you spot any issue.
Protect the reputation and integrity of WPA.
Keep up to date with the latest WPA news, updates, campaigns and events.
Deal with any first aid issues.
Key requirements:
Friendly, fun, passionate and positive can do attitude towards the job.
Proven work experience as front desk member, receptionist or similar role.
Excellent written and verbal communication skills.
Friendly and professional phone and email etiquette.
Problem solving skills.
Strong computer and MS office knowledge.
Excellent organization and time management skills.
Detail-oriented mindset, with an eye for customer satisfaction.
Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
Flexibility to working pattern.
Sport industry background is an advantage.
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/front-desk-receptionist-at-world-padel-academy-llc-3039397641?
