Customer Success Manager Required in Dubai - Dubai
Customer Success Manager Required in Dubai
Our client, a leading InsurTech have grown exponentially due to them securing large contracts, receiving investment and partnering with the most recognised global insurance companies.
They are looking for a Customer Success Manager to join the team in Dubai.
The Role
The Customer Success Manager supports the Sales, Product and Technology Teams with establishing and nurturing long-lasting relationships with their customers.
Responsibilities include:
• Business Analysis: Listen and understand their customers’ current and future technical requirements and work with their Product and Tech Teams to help prioritize these on their product roadmap.
• Project Management: Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.
• Relationship Building: Engage with executive sponsors, stakeholders and with the whole customer ecosystem.
• Up/Cross-Sell: Identify relevant new projects and growth opportunities
• Support: Act as main contact and escalation point for our customers
• Quality Assurance: Provide non-technical quality testing and support to the Product and Technical teams
• Research: Keep up to date on the evolution of the customer’s ecosystem, their industry and our competitive landscape.
• Drive the Customer Satisfaction Programme and ensure that agreed KPIs are met
Who should apply?
• Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement.
• Strong experience in a customer focused, account management type of role preferably in the Technology Industry. Recent experience in a business based on Software-as-a-Service (SaaS) products and services is a plus.
• Proven record of successfully managing long-term relationships with accounts al organizational levels (C level, IT, Operational…).
• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem.
• You thrive on working across a number of different clients and projects in an agile manner.
• You love tasks lists, time management and are also comfortable creating conceptual solutions to client needs in order to ensure that they get the best value from our service.
• 3- 5 Years of working experience in a Customer Success role.
• Excellent communication and stakeholder management skills.
• Fluent in English.
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-success-manager-at-discovered-mena-2965173660?
