Customer Success Manager Required in Dubai - Dubai

Customer Success Manager Required in Dubai

Our client, a leading InsurTech have grown exponentially due to them securing large contracts, receiving investment and partnering with the most recognised global insurance companies.

They are looking for a Customer Success Manager to join the team in Dubai.

The Role

The Customer Success Manager supports the Sales, Product and Technology Teams with establishing and nurturing long-lasting relationships with their customers.

Responsibilities include:

• Business Analysis: Listen and understand their customers’ current and future technical requirements and work with their Product and Tech Teams to help prioritize these on their product roadmap.

• Project Management: Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.

• Relationship Building: Engage with executive sponsors, stakeholders and with the whole customer ecosystem.

• Up/Cross-Sell: Identify relevant new projects and growth opportunities

• Support: Act as main contact and escalation point for our customers

• Quality Assurance: Provide non-technical quality testing and support to the Product and Technical teams

• Research: Keep up to date on the evolution of the customer’s ecosystem, their industry and our competitive landscape.

• Drive the Customer Satisfaction Programme and ensure that agreed KPIs are met

Who should apply?

• Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement.

• Strong experience in a customer focused, account management type of role preferably in the Technology Industry. Recent experience in a business based on Software-as-a-Service (SaaS) products and services is a plus.

• Proven record of successfully managing long-term relationships with accounts al organizational levels (C level, IT, Operational…).

• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem.

• You thrive on working across a number of different clients and projects in an agile manner.

• You love tasks lists, time management and are also comfortable creating conceptual solutions to client needs in order to ensure that they get the best value from our service.

• 3- 5 Years of working experience in a Customer Success role.

• Excellent communication and stakeholder management skills.

• Fluent in English.

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