Network & IT Support Required in Dubai - Dubai
Network & IT Support Required in Dubai
Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people - Smart, Innovative & Forward Thinking
www.geidea.net
To maintain competitive advantage as we grow, we are currently looking for an Network & IT Support.
Responsibilities:
● Install, configure, and maintain Workstation, and associated software.
● Responsible to keep IT devices orientation and systems as per provided standards and updated with latest security patches.
● Communicate with users; and investigate, troubleshoot, and resolve IT-related problems so that user problems are resolved quickly and satisfactorily.
● Administering and managing of DHCP,Active Directory Servers in the office network infrastructure with Windows 2019 servers
● Set up new users' accounts and profiles and deal with password issues.
● Administering and managing Avaya IP Phones
● Ensure that Systems are fully protected by Antivirus and latest security patches .
● Troubleshoot Office system and network L1 problems, diagnosing and solving user application issues.
● Installing and configuring computer hardware, software, systems, networks, printers, and scanners
● Monitoring and maintaining computer systems and networks.
● Providing technical support across the company (this may be in person or over the phone)
● Respond within agreed time limits to call-outs.
● Work continuously on a task until completion.
● Priorities and manage many open cases at one time.
● Maintain the asset inventory sheet and Support & licenses services renewal.
● Follow the right Escalation of any critical issue.
● Follow the PCI rules and requirements.
Qualifications/ Requirements:
● BS Degree in Computer Science, or equivalent – required.
● At least 4 years of tech support, desktop support, or a similar role
● Certification in Windows, Linux is advantageous.
● MCP, MCSA is advantageous.
● Certification in Microsoft, Linux, or Cisco is advantageous
● A technical, logical thought process
● An ability to stick to strict deadlines.
● An ability to prioritize and delegate.
● A keen eye for detail
● Prior experience in tech support, desktop support, or a similar role.
● Proficiency in Windows/Linux/Mac OS.
● Experience with remote desktop applications and help desk software.
● Attention to detail and good problem-solving skills.
● Excellent interpersonal skills.
● Good written and verbal communication.
● Willingness to solve complicated problems.
● Analytical skills to study problems and records and identify solutions.
● Team-oriented attitude to help other colleagues and departments with technical problems.
● Strong interpersonal communication and relationship-building skills.
● Strong analytical and troubleshooting skills are required.
● Must Enjoy and be effective working in an environment that requires the ability to multitask, adapt to change, and to produce timely deliverables at high-quality standards.
● Strong communication skills
Our values guide how we think and act - They describe what we care about the most
Customer first - It’s embedded in our design thinking and customer service approach
Open - Openness allows us to constantly improve and evolve
Real - No jargon and no excuses!
Bold - Constantly challenging ourselves and our way of thinking
Resilient – If we fail, we bounce back stronger than before
Collaborative - We know that we can achieve a lot more as a team
We are changing lives by constantly striving for a better solution
Click apply below and become part of the Geidea story
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/network-it-support-at-geidea-3248055363?
