IT Desktop Support Required in Dubai - Dubai
Knowledge Skills And Abilities, Key Responsibilities
2-5 years’ experience a computing qualification (degree or similar) in providing End User IT Support with-in a high-pressure environment. Financial services/trading floor end user support experience would be advantageous
Ability To Demonstrate The Following
Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Experience:
2-5 years’ experience a computing qualification (degree or similar) in providing End User IT Support with-in a high-pressure environment. Financial services/trading floor end user support experience would be advantageous
Ability to demonstrate the following:
Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Duties/Areas of Responsibility:
The position will involve but is not limited to the following areas of responsibility:
Diagnose and resolve day to day technical issues
Promptly Escalate IT issues to the Regional End User Support Manager where necessary
Responsible for managing Inventory and champion stock control.
Provide remote support to users in other regions.
Undertake small to medium-sized IT projects as instructed by the Regional End User Support Manager.
Provide End User and server support throughout EMEA.
Support and maintain Server, Network and Server room under instruction from global teams
Setting up and configuring new equipment in line with business expectations
Adhere and actively work to maintaining global IT standards
Provide effective basic user training and new user inductions.
Install and troubleshoot authorised software.
Ensuring security and upgrades are applied correctly and kept up to end user equipment.
Antivirus installation on all end User equipment
Responsible for logging and tracking warranty repairs
Reporting faults and maintaining records on server and site outages.
Completing internal user/desk moves including peripherals and printers.
Patching of network and phones
Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
Ensure all IT equipment in meeting rooms are neat and functional state.
Complete daily site checks
Submit weekly reports to the Regional End User Support Manager.
Requesting and tracking of IT purchases.
Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment
Other:
Prepare documents, meeting materials and correspondence
Perform basic administrative support duties as required to meet specific operational objectives
Perform miscellaneous job-related duties as assigned by the Regional End User Support Manager
Assist with weekend on call support as and when required or as assigned by the Regional End User Support Manager
Additional responsibilities as requested by the Regional End User Support Manager
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