Guest Relations Officer Required in Dubai - Dubai

What will I be doing?

As a Guest Relations for Conrad Dubai, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

Be responsible for special room assignments and suite occupancies
Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel, leisure, and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Dubai

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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