Front Office Manager Required in Dubai - Dubai
Front Office Manager Required in Dubai
Demonstrate high standards of group exercise through passion, professionalism, and inspiration to our members by managing and developing a winning team.
General Duties and Responsibilities:
Retention / Reception
Monitoring and guiding Retention consultant ensuring clients renewals, reaching set targets as well as communication and other operational standards.
Monitoring and guiding Retention consultant ensuring standards are followed for Monthly Cancelations requests are and work around the cancellation to keep the client active.
Billing Run Outstanding Recovery according to the set targets.
Contacting clients that are not coming to the club as per the Client Interaction procedure ensuring set targets are reached for both Reception and Retention team.
Guarantee NPS execution every month, analysing results and implementing changes on operations to increase the NPS.
Guarantee reaching targets in booked assessments and ensure Assessments Surveys execution daily, analysing results and reporting to PT manager.
Manage complains, suggestions and feedback of all clients.
Ensure all reports are filled in daily and checked by the team and you to ensure accuracy.
Ensure efficiency and team work according to the set standards in both Retention and Reception team.
Operations
Assisting in always maintaining cleanliness of the club as per the standard
Suggest and implement if agreed measures and procedures to improve cleanliness such as checklists and timetables.
Managing stock control and inventory checks.
Assisting in acquiring quotations and costs in operation.
Ensuring that health and safety regulations are followed.
Assisting in creating and implementing procedures for the club operations.
Assisting and monitoring any construction or any other work ongoing in the club and projects.
Supporting all functions of the operation to work together.
Assist with established contracts and pricing and ensuring proper maintenance is done with and local government requirements, such as fire, health, and safety procedures etc.
Contribute operations information and recommendations; complete action plans; help in implementing checklists that ensure customer-service standards; resolve problems; complete audits.
Manage relationships with key operations vendors.
Track vendor pricing and service levels
Qualifications
· High school diploma or an associate's degree.
· Client services or management experience.
· Great interpersonal and communication skills.
· Excellent problem-solving skills.
· Advanced MS Excel knowledge.
· The ability to remain positive and focused in a fast-paced environment.
· Good time management skills.
· Great computer skills and the ability to learn new skills quickly.
· A professional appearance.
· Capability to work and manage a diverse team in fast paced environment.
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https://ae.linkedin.com/jobs/view/front-office-manager-at-energy-plus-fitness-club-3464245693?r
