Customer Success Manager Required in Dubai - Dubai
Our client:
Halian is partnering with one of the leading companies in the Insurance Technology space, and are looking for an experienced Customer Success Manager to support the Sales, Product and Technology units to scale up the business to new heights.
Your Responsibilities:
Business Analysis : Listen and understand our customers’ current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.
Project Management : Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.
Relationship Building : Engage with executive sponsors, stakeholders and with the whole customer ecosystem.
Up/Cross-Sell : Identify relevant new projects and growth opportunities
Define the program while refining the customer journey with existing customers
Define the Customer Success program and scale up the team
Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies
Consult with customers to understand their current capabilities, use cases, and workflows
Ensure that the right metrics are being tracked to have satisfied customers all the time
Your Qualifications:
MUST be fluent in English; Arabic, French, Spanish are a plus
MUST have 5 years’ experience in Customer Success role. Ideally with Project Management and/or Account Management with technical understanding of SaaS experience.
MUST have worked with both clients and developers/ software engineers
MUST have background in Health technology sector or Software-as-a-Service (SaaS)
MUST be based in the UAE
Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
Proven record of successfully overseeing long-term relationships with stakeholders
Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
Excellent communication and stakeholder management skills
APPLY FROM LINK BELOW:
https://ae.linkedin.com/jobs/view/customer-success-manager-at-halian-3765613639?
