Customer Service Agents Required in Dubai - Dubai

Education:Bachelor’s degree or above. Also, Completion of customer service training programs or relevant certifications may be beneficial.

Operations

Warmly welcoming customers and visitors .
Understanding the company’s operations and be able to assist clients by providing information about products, services.
Responding to customer inquiries& complaints in person, via phone, via email, vis system
Resolving customer issues, concerns, or complaints in a timely and efficient manner or escalating complex issues to the appropriate department or supervisor as needed
Engaging with customers to build rapport and enhance their overall experience.
Encouraging customer feedback and addressing any issues proactively
Monitoring and ensuring the security and safety of the premises and following security protocols and addressing any security concerns.
Coordinating& communicating with the relevant the company’s Business departments in a clear and concise manner to meet customer needs.
Maintaining accurate records of customer interactions and relevant information through the Daily Log System
The Agents are liable to keep all the Companies information (location, employee details, contact numbers) in complete discretion and confidentiality.
Managing multiple tasks simultaneously, such as answering phones, attending to visitors, and handling administrative duties
Communicating effectively with colleagues to share information and updates whenever needed.
The Agents Supervisor to maintain one file with all details and is responsible for updating the same.
Responding calmly and efficiently in crisis situations and follow established protocols for emergency procedures.
Keeping the front desk area clean, organized, and presentable
Ensuring that promotional materials or displays are up to date.

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