Customer Service Specialist Required in Dubai - Dubai

Customer Service Specialist Required in Dubai

The Customer Service Representative will join our international team at our headquarters in Dubai. He/she will be working with a diverse and multinational team to help with the company’s projects and development efforts.

Responsibilities:

Handle all client queries via live chats, emails and phone calls for the company's group; and other customer service duties assigned by the Customer Support department.
Understand, investigate, and resolve all client's complaints by following the internal procedures.
Process appropriate verification procedures based on types of clients, and handle various issues in the best interest of both the customer and the company.
Act as the initial point of contact for existing clients and assist them with all their queries and coordinate with the other departments.
Provide information to potential customers in regards to the company's various services and products.
Update the CRM system regularly and accurately.

Requirements:

Experience in financial institutions in a must and experience in Forex is a big plus.
English language is a must, Arabic/French is a plus.
Experience in CRM systems.
Proper command of Microsoft Excel and Microsoft office suite.

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https://ae.linkedin.com/jobs/view/customer-service-specialist-at-multibank-group-3369452333?