Customer Service Specialist Required in Dubai - Dubai

Customer Service Specialist Required in Dubai

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Email - [email protected]

Salary up to 5000 AED

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives