Customer Service Executive Required in Dubai - Dubai
Customer Service Executive Required in Dubai
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating
in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis
on clinical excellence, we are one of the few entities in the world with a strong presence across
primary, secondary, tertiary, and quaternary healthcare through our 26 hospitals, 115 clinics, and
over 224 pharmacies in seven countries, including India. We have over 18,000 plus dedicated
employees across the geographies that we are present in, delivering a simple yet strong promise
to our different stakeholders: “We’ll treat you well.”
This position is the first point of contact of the patients at the Medical Centres and is responsible for the first level of query handling, registration activities, and providing proper guidance to the patients.
Roles and Responsibilities:
Help in Registration form & Insurance form fill up
Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
Assist patients to complete all necessary forms and documentation including medical insurance
Ask about the problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
Send the patient to the concerned counter. Assist patient if required in reaching the counter
Handover Patient Registration Cards to the patients
Act as the first level of Problem Solving and grievance handling of patient
Maintain cordial patient relations
Ensure patients are informed if a doctor is running late or called out
Ensure all standard protocols set by the organization are maintained
Check with the Insurance Coordinator for cases requiring approvals
Coordinate with Symphony for insurance-related matters
Enter details in the system
Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of services
Required Skills and Qualification:
Degree in Medicine/Lab and Radiology
1 to 2 years of relevant Work Experience
Ability and drive to solve practical problems
Mandarin Speaking and English Communication and presentation
Efficiency and patience
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https://ae.linkedin.com/jobs/view/customer-service-executive-at-aster-dm-healthcare-2931308882?
