Customer Service Specialist Required in Dubai - Dubai
The company
rite. is a UAE brand of vegan & clean gummy vitamins.
With more than 20,000 clients, its products are available in 150 retail stores across the UAE: www.myrite.co
What you’ll do
In direct contact with the two co-founders, we are looking for a kind and happy person in Customer Service to take care of our clients and build a loyal community.
Answer to telephone calls, whatsapp and emails from customers and prospects
Manage customer service on social media and website by advising and to convert into sales.
Ensure that packages are shipped correctly and that deadlines are met by following with each client on a daily basis
Ensure the management and follow-up of after-sales service. Always focusing on customer satisfaction.
Generating new sales, increasing the order value and repeat rate via a strong whatsapp & call strategy
Boosting our satisfaction rate by getting as many reviews as possible and providing ideas for continuous improvement to increase customer satisfaction and reviews
Experience required
3+ years experience developing, optimizing, managing Customer Service for consumer brands
Experience with e-commerce platforms such as Shopify, Klaviyo and CS softwares
A track record of working in an international customer service department
Excellent understanding of e-commerce and user experience
Proven ability to collaborate cross-functionally with marketing & logistic team
Excellent oral and written communication skills both in English & Arabic
Advanced proficiency in Google Sheets and/or Microsoft Excel to build & follow up database of customers
Skills required
Fluent in Arabic English
Entrepreneurial mindset, you’ll learn to evolve rapidly and take ownership with creative solutions in mind
Successful in a high-pressure, fast-paced environment
Able to work independently and with a sense of urgency on a daily basis
Benefits
Basic Salary 7,500 AED with quarterly bonus
Visa and Health Insurance provided
Free Gummies every month ☺
APPLY FROM LINK BELOW:
https://www.linkedin.com/jobs/view/3779814560/?
