Cloud Support Engineer Required in Dubai - Dubai
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to deliver an outstanding technical support experience on the full cloud technical stack at Canonical. Combine your Linux support and software engineering skills, passion for technology, and your general knowledge of the full stack, from hardware to application, networking, Linux and open source, to help customers get the most from their solution from Canonical. Our team provides exceptional technical support and engineering solutions to help customers with everything open source from Ubuntu Server and Desktop to OpenStack and Kubernetes. This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure
Location: This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or have the ability to relocate
The role entails
Applying your knowledge of Linux virtualisation using Libvirt/KVM, containers and Kubernetes along with your knowledge of TCP/IP networking to support customised solutions for our customers
Being the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache
Providing advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations
Communicating regularly with the customer team about ongoing issues
What we are looking for in you
BA/BS degree in Computer Science or related technical field
Open source development or scripting experience
Professional experience with OpenStack is a strong plus
Professional experience with Kubernetes and/or Ceph
Must be able to speak English fluently
Excellent communication skills and extensive experience in customer-facing positions
High motivation, ability to multi-task and follow-up reliably on commitments
Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu
Ability to travel
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