Client Success Executive Required in Dubai - Dubai
Client Success Executive Required in Dubai
We’re Houst. Our mission is to make Houst the global home of hosting. You Champion Houst’s mission to free people to make more of themselves and its vision to unify the market making Houst the global home of hosting. You are the voice of Houst. Point of contact to our clients and guests to a variety of complex enquiries.
The Client Success Executive is responsible for providing world-class service to Houst Customers by resolving customer inquiries through multiple contact channels such as email, phone and chat. As a Customer Support professional, you are successful when: you consistently provide exceptional customer service to our clients and guests, and do it efficiently.
The Client Success Executive works with complex and not always standard issues so thinking out of the box, troubleshooting, excellent communication skills and logical thinking is a must. Ultimately, the focus of the Service Delivery team is to answer all inbound communication quickly and to a defined high standard - our host support team is always acting in the best interest of the host and the guest.
Requirements
Provide world-class service to Houst Customers and guests via telephone, email and Whatsapp.
Be a point of escalations from Host Support and resolve issues to a highest possible satisfaction.
Explain complex information in a simple way to a variety of customers.
Work with other teams to find best solutions, resolve queries, and lodge resolution claims.
Identify and use opportunities to increase customer retention and satisfaction.
Feel empowered to make a decision on refunds and good will gestures using logic, company procedures and market knowledge.
Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.
Be a mentor and role model to junior team members.
Lead the shift when the team leader isn't present.
Handling escalations and complaints within your tier and providing support to Team Leader.
Managing inboxes and delegating cases.
Team player with superb written and verbal communication skills.
Preferable previous experience in customer service environment or account management.
Proven ability to communicate complex technical problems in "customer friendly" language.
Ability to think outside of the box and find creative ways to solve situations.
A working understanding of vacation rentals a plus.
Confidence in decision-making and owning your cases.
Previous experience working with Salesforce CRM is a plus.
Previous experience with G-Suite.
Well organised with the ability to multitask and prioritise workload.
Work 5 days a week 9am - 6pm GMT/BST with occasional weekend shifts if required.
Benefits
Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
Hybrid working
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
Pension - We provide a pension scheme for all permanent employees, in line with government requirements
MacBook – For business use
25 days paid holiday (plus public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday?)
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/client-success-executive-at-houst-3301077152?
