Call Center Representative Required in Dubai - Dubai

Call Center Representative Required in Dubai

Responsibilities:

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about services or the company
Ask questions to understand customer requirements and get meetings for sales agents
Follow up with leads for status and satisfaction survey
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process inquiries in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales target and facilitate future sales
Keep records of calls and sales and note useful information
Add and update records of leads and listings on the CRM

Requirements and skills:

Excellent knowledge of English. Arabic is an added benefit.
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent communication and interpersonal skills.
Clear accent and pleasant tone of voice.
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints

Salary and Benefits:

Basic salary - AED 3,000 plus incentives
Medical insurance
Visa/Labor card

Candidates based outside UAE will not be contacted.

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https://ae.linkedin.com/jobs/view/call-center-representative-at-coldwell-banker-uae-3092410566?