Call Center Agent Required in Dubai - Dubai

Call Center Agent Required in Dubai

Hiring Call Center Agent with atleast 3+ years UAE experience preferably with shipping and logistic background. Interested candidates matching the job criteria are encouraged to send their updated resumes at [email protected]

Job Purpose:

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.

Job Description:

Deliver the best customer service by attending and resolving queries / issues.
Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
Analyze the various parts of a problem properly and develop logical solutions
Manage difficult customer situations with a positive and professional behaviour, empathize and solicit feedback to improve service.
Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
follow up on registered cases / queries when necessary.

Required Criteria:

Bachelors degree preferably in business administration
Atleast 3+ years experience
Excellent English and Arabic communication skills
Proficient in Microsoft Office
Listening Skills
Attention to detail
Problem Solving Skills
Stress management skills

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/call-center-agent-at-world-security-3341096337?

Posted on : 2 years ago, #93176, 1 views

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