Wanted job for IT Desktop Support Engineer with 5.3 years experience - Dubai
I am writing to you because I believe my
training, experience, and proven ability as a Technical Support Specialist and Help Desk
Technician will allow me to significantly
contribute to your company's IT division.
In reviewing the attached resume, you will note
that I have acquired valuable experience in all
facets of troubleshooting, installations, and
maintenance for various desktop operations,
hardware, and software. I possess a unique
talent for delivering highly complex technical
information into terms and concepts that the end
users can readily grasp. Furthermore, I am multi-
task oriented, enjoy a challenge, and continually
stay abreast of the latest advancements in the IT
field.
Carrier Objective:
An opportunity to work in an organization where the knowledge gained can be used in meeting the challenges of the real life work environment and for better career advancement while being resourceful, innovative and flexible.
Total Experience in IT: 5 years and 3 months Professional Experience 1.
Concern : EXTREME UNITECH PVT LTD
Role : IT Infrastructure Support Engineer
Duration : From 11 December 2013 to 16th April 2015
• Responsible for support and maintenance of the IT Infrastructure..
Installing and configuring computer hardware operating systems and applications;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required;
• Customize desktop hardware to meet user specifications and site standards
Providing support, including procedural documentation and relevant reports;
Setting up new users' accounts and profiles and dealing with password issues;
• Customize desktop hardware to meet user specifications and site standards
• Responsible for the daily switching of backup tapes at the different backup sites
• Maintains I.T. records and tracking for area of responsibility
• Escalate issues and involve experts wherever required in order to resolve issues as
quickly as possible.
• Maintains and consistently demonstrates a general knowledge of company
guidelines, processes, practices and procedure.
• Installing, Upgrading Application’s for the team as per the Project requirements
Professional Experience 2.
Concern : TUNIP INFO SERVICES
Client : Lipi Marketing Pvt. Ltd
Role : IT System Support Engineer.
Duration : From 11th November 2011 to 30th November 2013
• Install, upgrade, support and troubleshoot Enterprise Applications running on
Microsoft Terminal Services.
Monitoring and maintaining computer systems and networks;
• Coordinating with client side to resolve the issues faced by the user
Providing support, including procedural documentation and relevant reports;
Setting up new users' accounts and profiles and dealing with password issues;
• Develop trends by monitoring and analysing incoming calls, problems and support
Requests
• Take ownership and responsibility of queries, issues and problems
• Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide user data and application recovery
• Supporting all the application, which is used by the Business, and escalating it to proper team if the issue not
resolved.
• User account administration, i.e., account creation and management and password
resets on Active Directory
• Responsible for tracking hardware and software inventory
• Preparation and reviewing of documents for internal and external audit Professional Experience 3.
Concern : Byzan Systems Pvt.Ltd
Client : Tata Consultancy Services ( T C S )
Role : Application Support Engineer.
Duration : From 23rd September 2009 to 31st May 2011
• Building machines as per the TCS eServe policy, with the help of in-house applications
• Installing, configuring and troubleshooting of Mail clients Ms Outlook and Lotus Notes.
• Provided first-level technical support for global IT infrastructure supporting 1000+ employees throughout the India and overseas
• Software License & Asset Inventory Management
• Supported remote access using RDC, VNC & Net Meeting
• Updating antivirus manually like Symantec, McAfee
• Troubleshooting Windows OS.
• Providing solution to the Tickets raised by the user through the Ultimatix (For TCS Project) and Virtual Tech (For Citi Projects) to meet the SLA of the company
• Providing support to more than 1000 Desktops through remote and direct support.
• Installing and Managing Printers/Queues.
• Installing and Troubleshooting Various Models of printers and scanners
• Handling for Inventory Management and Sweep Report & Service vendor coordination
• Managing Active Directory services through Webadmin Tool.
• Providing service as on SLA standard to reduce downtime of the system
• Providing solution to the Tickets raised by the user through the Ultimatix (For TCS Project) and Virtual Tech
(For Citi Projects) to meet the SLA of the company.
• Having experience on software distribution, packaging, anti-virus, patch mgmt., encryption etc.
Education
B Sc Computer Science Graduate with FIRST CLASS from Periyar University Salem.
(Certificate attested by U A E Embassy)
CERTIFICATIONS:
1.
Certified Professional
Passed Installing and Configuring Windows Server 2012 (Paper code -410)
MICROSOFT CERTIFICATION ID IS: 11954803.
2. Computer Hardware & Networking Diploma from Don Bosco institute of technology Mampetta, Calicut Personal Details
Date of Birth : 23rd March 1983
Gender : Male
Nationality : Indian
Marital status : Single
Languages Known : Malayalam, English, Tamil, Hindi and Kannada
Permanent Address : Vamattathil House,
Kodanchery P O,
Calicut District,
KERALA,
INDIA
673580
Passport Details
(Now on visit visa- NOC available)
Nationality: Indian
Passport Number: L2831721
Valid up to : 29/08/2023
Driving License Details In India
Driving License Number: TN02 20110008931 (Indian)
Expiration Date: 10/07/2031
Licensed to drive: M/CYCL WG and LMV References
Mr. Thomas Mulackal,
Technology Manager,
Tata Consultancy Services (TCS)
DLF SEZ, Chennai
Contact number: 09551888808.
Mr.Vinodkumar,
Manager,
Byzan Systems Pvt.Ltd, Chennai
Contact Number: 09884186470.
Mr. Josy Joseph
Managing Director,
Tunip Info Services, Chennai
Contact Number: 09042000018
Mr. Shafeek Mohammed
Managing Director,
Extreme Unitech Pvt.Ltd, Kollam
Phone: +917736077781/83/9633141505
Other Information:
Detailed job scope: Technical Support Associate, IT Infrastructure Support, IT Helpdesk, Hardware and Networking Support, Desktop Support (Any of the above mentioned fields would do).
DECLARATION
I hereby declare that the particulars furnished above are true and correct to the best of my knowledge.
Place: Sharjah
Date: 04/06/2015 NAVEEN JOY
