Teller Required in Dubai - Dubai
The Teller will be responsible for processing the financial transactions of customers at the branch. The incumbent will provide support to the Head Teller in performing basic banking service functions, and other branch related operations including but not limited to completion of daily reports, processing cheques, customer deposits, savings account transactions, loan transactions, selling gold bars, selling, and buying foreign currency notes, daily balancing etc., in compliance with established policies and procedures.
Role and Responsibilities
Process financial transactions of Doha Bank customers, in a professional / courteous demeanor, paying utmost importance to customer satisfaction.
Receive cheques, examine/ verify the amount and endorsements, process withdrawals post-verification of signatures and customer balances, and system posting in respective account. Ensure to obtain prior approval for all payments in excess of the approved limit assigned.
Always maintain adequate cash drawer, including ordering, receiving, and verification of cash from the vault as necessary, in close coordination with the Operations Manager, as applicable.
Manage the individual cashbox in line with the prescribed limits.
Attend to and accurately process/ complete customer applications / transactions related to foreign currency notes and keep constant track of exchange rates.
Assist the Operations Manager in completion of regular day-end processing /reports, and other clerical duties, as assigned, to meet regulatory requirements, and Bank policy /procedures.
Assist with the branch Cash Vault procedures, in line with the control/security guidelines.
Ensure prompt reporting of incidents i.e. fraud cases/ operational losses etc., to the Operations Manager, for further guidelines.
Promptly respond to or escalate /route complex customer complaints / disputes/ other actionable data in relation to financial transactions effected through the branch, as applicable, to the relevant internal stakeholders for timely resolution.
Ensure that all control functional checklists are properly maintained and signed.
Support in ATM cash replenishment and balancing in a timely manner.
Ensue prompt updating of the rates received from the Treasury department of Dubai Branch in the exchange rate board.
Education, Experience and Skills Required
Degree in Business Administration with specialization in Banking and Finance, and/or Sales and Marketing from a recognized university.
Master’s degree in management any other related discipline.
05-08 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
Prior experience in a cash handling and/or customer service position.
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https://ae.linkedin.com/jobs/view/teller-uae-talent-only-at-doha-bank-3763994505?
