TELECOM engineer/ IT SUPPORT/ Technical support/ ICT migration - Ajman
CURRICULUM VITAE
ASHOKKUMAR BOSE
Mobile-00971562625044, Email: [email protected]
Spanning 5 Years of Experience in TELECOMMUNICATION
Objective
Seeking a position where I can utilize technical skill with innovative & creativity solutions for achieving the target and explore to the best in delivering the project.
PROFILE
IT SUPPORT ENGINEER, with professional skills which can utilize in a growing organization and contribute any ideas of value towards achieving organizational goals.
Adept in An effective team player with proven abilities in handling Helpdesk Support projects and enabling knowledge sharing among the team
Analysing information system needs, end-user requirements & troubleshooting
Good leadership, communication and interpersonal skills
Hardworking and result oriented
Ability to meet deadlines and able to work under pressure
Ambitious and dedicated in providing high standards of service
Skills Expertise
Technical:
Installation and Configuration of Desktop and Laptop PC’s
HP, Compaq, Lenovo, Acer
Installation and Configuration of Local & Network Printers
HP Deskjet Laserjet,Samsung Richo,
Operating Systems
Windows 10,8, 7/XP/Windows 2003/ MS DOS 6.22,
Office Application
Microsoft Office 2010 ,2013,Office 365 ,2007
Answering and Log the User Calls in IT Service desk Portal and solving desktop related problem through VNC Server or Team viewer
Undertake small to medium-sized IT projects as instructed by the IT Service Desk Manager
Provide desktop and server support
Setting up and configuring new laptops and desktops For Users
Installing Company authorised software’s to laptops and desktops
Configuring Scan to Email and scan to Folder option in printers
Adding Time Attendance ID in Time Attendance Device and Server
Configuring Outlook in User Pc and Taking Outlook PST Backup from user pc and keeping backup in Files Server
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops and Time To Time Checking the Updates
Completing internal user moves including phones
Ensure all logs for equipment and users are maintained
Setting up new users and disabling expired accounts in accordance with HR requirements
Monitoring The CCTV Camera Through Internet Explorer
Adding Door Access id in the Door Access Server
Installation and Configuration of Screensaver in Desktop’s and Laptop’s pc
Taking Asset Details of Desktop Laptop and Printers
Taking Care of Branch Token Machine Pc and Printer
Keeping loop with all Vender for immediate support
Area Specialized In
~ Area specialized in GPON FTTH , to perform end to end service from OLT upto FDH.
~ Specialized in Migration service from legacy to GPON well expertise .
~ specialized in FLTE advance wireless LTE and WIMAX.
~ Specialized in FIBER Cable fault locating/analyzing & Cable Fault repair work.
Specialized in SPLICING and jointing fiber optic cable by locating faults.
Career History
TELECOM SUPPORT (FTTH) IN ETISALAT TELECOMMUNICATION
Key Responsibilities
Senior Authorized to work on residential, business GPON .
Authorized to provide service through fiber optics in private as well as government sector .
Familiar & Authorized to do service through GPON with high quality of service to the subscribers.
Familiar in installation in ONT like ALCATEL,ZHONE AND HUAWEI types of ONT .
Familiar in providing triple ,play double service 2p and 3p with quality service .
Familiar in locating faults as well as clearing the issue within short period of time.
Familiar in Windows server NT, TCP/IP, ipv4.
Authorized to perform and access ENRM, CBCM service .
Familiar in block wiring the ONT with specified EID .
Authorized to perform migration service from legacy network to GPON using ENRM tool.
Authorized to access the ENRM tools for migration process .
Familiar in configuring mediatrix for pabx as well as normal lines such IAD LINKSYS,MEDIATRIX 4102, and ONE ACCESS for ISDN PRI lines.
Familiar in usage of FSM and FTA.
Perform standby duty during and after office works.
Perform site management and supervising contractor.
Responsible on Corrective maintenance with immediate action in plan & execution .
Follow-up & reporting the work progress on daily & weekly basis with Team & Management.
Co-ordination with other departments, directorates & Consumers on work progress weekly & Monthly basis.
Preparation of Incident report, test report and filing on regular basis.
Fixed LTE advanced wireless technology in Etisalat
Key Responsibilities
Installing FLTE CPE such as indoor and outdoor units in residential as well as business sector in remote areas.
Installing WIMAX CPE wireless network in remote area .
Familiar in Base station frequency to the allotted sites.
Authorized and familiar in Configuring the ODU and IDU.
Responsible on finding the nearest base station which has high range frequency for better quality of data ,voice and video..
Supervising workmanship with quality as team.
Arranging of materials in time based on job & daily need at site.
Follow-up & reporting the work progress on daily & weekly basis with Management requirement.
Technical Training & Knowledge
Training on residential GPON with certification of achievments.
Attended Training in Bharat Sanchar Nigam Limited in tamilnadu at karaikudi.
CCNA routing and switching.
Education
Bachelor of Engineering (Electronics and Communication Engineering ) – Maharaja Engineering & Technology, Anna University, India. Year of Passing-April 2012 .(first class)
Personal Information
Date of Birth: 30 dec 1989.
Languages: English, Tamil, Hindi, Arabic.
Marital Status: Single .
Nationality : INDIAN
Dependents: family.
Passport No. : K8144583.
Driving License: MANUAL (175352) UNITED ARAB EMIRATES
References : Available upon request.
Declaration:
I hereby declare that the information given above by me is true to best of my knowledge .
Yours Truly
Ashokkumar UAE(+971562625044)
