TECHNICAL SUPPORT AGENT REQUIRED IN DUBAI - Dubai

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
• Monitoring and handling clients requests through JIRA ticketing system.
• Speaking to customers to quickly get to the root of their problem.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new features and Enhancements.
Technical Support Requirements:
• Degree in Computer Science or Information Technology.
• Certification in Microsoft.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

APPLY FROM LINK BELOW
https://tnydu.biz/DxdyDG