Senior Operations Officer ( customer service ) Required in Dubai - Dubai

Senior Operations Officer ( customer service ) Required in Dubai

We are hiring a French Speaking Senior Operations officer ( Customer service )

Job Description

1.Document scrutiny and collection of applications for visa processing

2. Handle customer/applicant queries personally or via email, telephone

3. Handle cash and bank related transactions if assigned and ensure 100% accuracy

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.

7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their overall experience at the application center.

9. Ensure that the entire process is completed within the mandated Turn Around Time

10. Assist Deputy Manager/Operations Manager in execution of WB Project.

Requirements

-Bachelor’s degree or equivalent preferred

-Excellent in English and French and other additional languages as an advantage.

-Knowledge of customer service etiquette and practices

-Data entry and typing skills, attention to detail and accuracy

-Positive attitude and providing exemplary customer service, maintenance of confidentiality.

-Ability to work independently

French speaker

Skills

Communication skills, Sales Enthusiast, Great Personal Presentation, Customer Service

Salary

5000 - 7000

Please Note : People living in Musaffah and Shabia are given LEAST preference because of the transport issues being faced by our current employees from these 2 areas.

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