Muhammad ali - Dubai

Curriculum Vitae
MUHAMMAD ALI
Contact Details:
Dubai +971 558918113
Email: [email protected]

Objective:

To be a part of a growing company which gives a challenging career in terms of accomplishing the responsibilities where I can optimize my creativity and analytical skills also to improve myself by continues learning in and outside the preview of my responsibilities that I can contribute to the growth of the organization.

Personal & Professional Profile

• Enthusiastic, reliable, patient and result oriented with a clear vision.
• Proactive, customer service oriented to generate repeat business.
• Diplomatic, persuasive and articulate in negotiations and business discussions.
• Personable, youthful and highly organized.
• Goal-oriented individual with strong leadership capabilities.
• Organized, highly motivated with proven ability to work in coordination with staff and management.
• Building profitable and strategic relationship with company.
• Eager to contribute to the growth of a progressive company with quality product and services.
• Capable of working under tremendous work pressure & meet with the dead-lines with ease and efficiency.

Professional Experience:
Month Feb 2010 to Feb 2011 Assistant Accountant
Fazal Dyeing and Finishing,
Faisalabad , Pakistan

Job Profile:
• Managed accounts payable, accounts receivable, and payroll departments.
• Generated budgets and forecasts on a quarterly basis and presented to the management team.
• Reported on variances in quarterly costing reports.
• Knowledge of accounting and book keeping terminology and practices.
• Keep records of customer interactions and transaction.
• Knowledge of spreadsheets and database software.
• Ability to compare data from a variety of sources for accuracy and completeness.

Month Feb 2011 to Feb 2013 Customer Services Supervisor
Pakistan Telecommunication (PTCL)
Faisalabad, Pakistan

Job Profile:
• Deal directly with the customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verification.
• Keep records of customer interactions and transaction.
• Organize Promotion schemes.
• Decisions concerning the identification of prospective members within Outbound Telemarketing guidelines.
• Responsible for actively ensuring the retention of the organization’s customer base which includes.

July 2013 to February 2015 Customer Services Supervisor
Zong Telecommunication
Faisalabad, Pakistan .

Job Profile:
• Improve customer service experience, create engaged customers and facilitate organic growth
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Strong client-facing and communication skills

June 2015 to Present Call Center Customer Services
Unlimited Knowledge Training Center LLC
Dubai, U.A.E.
Job Profile:

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures
• Contacting prospective customers and discussing their requirements
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Answers customer inquiries/communications as required
• Responsible for actively ensuring the retention of the organization’s customer base which includes
• Maintain customer databases.

Professional Qualification
• Matric Board of intermediate - Faisalabad
• F.Sc Board of intermediate - Faisalabad
• B.Com Punjab University-Lahore
• Acca (continue), SKAN Collage –Lahore
Computer Knowledge
• MS Office knowledge
• Email Management
• Internet browsing
• Software installations
• Excel Expert
• Outlook
• Power Point
Language Skills:
• English (Speak, Read, Write)
• Urdu (Speak, Read, Write)
• Arabic (Read, Write)
• Punjabi (Speak, Read, Write)

Personal Details
 Date of Birth: 13th of September 1987
 Marital Status: Single
 Visa Status: Employment
 Nationality: Pakistani
 Religion: Islam
 Passport: qw1804551
 Driving License Pakistan

Declaration:
I hereby declare that all the information given above is true and to the best of my knowledge and belief.

Muhammad Ali