ITIL Operations / Central IT Service desk Manager with 8ys exp seeking job - Dubai
Professional with xperience in ITIL / IT Support Management, Incident Management, Vendor /Partner Management, Change Management, Problem Management, Service Availability Management, IT Operations, Knowledge management ,Service Desk Management, People Management, SLA , Reporting & Analysis, Crisis Management /Business Continuity Plan & Disaster Recovery and Webcast Administration.Possessing a convincing track record of managing Central IT Service Desk serving 24/7 support /solutions to 1,25,000 users deployed among 140 locations across the globe.• Participated in multiple organization transitions including ITSM tool, Lean / optimization projects , internal / external audits.• Graduation in Computer Applications, along with ITIL V3, CCNA & MCP Certifications seeking job in UAE.
