IT Support Services Manager Required in Dubai - Dubai
IT Support Services Manager Required in Dubai
Job Responsibilities:
• Manage and oversee all I.T Operations and staff over multiple geographically disbursed
office locations.
• Perform monitoring, analysis, and administration of enterprise cyber security solutions,
taking the appropriate actions as required.
• Lead and manage IT projects according to previously determined budgets and schedules.
• Managing and coordinating IT support staff, including workload management, task
Allocation, and professional development.
• Establish quality systems, policies, and procedures to ensure seamless IT support is
provided to all users.
• Ensure seamless communication and escalation procedures are established and
maintained between employees and IT support staff.
• Maintain up-to-date knowledge of emerging technologies and the potential benefits of
deploying such technologies throughout the organization.
• Conduct IT-related orientation for new employees, ensuring the correct system
configuration and the of assignment role-appropriate appropriate hardware.
• Coordinate and perform system and network maintenance processes and improvements
within predefined timings with minimal interruption to operations.
• Plan and conduct basic technology training when needed for end-users.
• Perform technology needs analysis including new product testing, quality assurance,
hardware testing, and documentation.
• Actively engage in company-wide technology improvement projects according to agreed
budgets and schedules.
Requirements:
• Bachelors or Master's degree in information systems or related technology field.
• 10+ years of experience with systems and network support in a Microsoft Networking
environment using Active Directory with 5+ years supervising subordinates in a technology
specific arena.
• Microsoft MCSE and Azure experience/certifications essential.
• CEH SSCP CompTIA Security Plus certifications essential.
• Strong working knowledge of Microsoft Active Directory and server environment (Microsoft
Server 2016+).
• Minimum of years of experience in SharePoint solution development.
• Strong working knowledge of network services and protocols (DNS, SMTP, TCP/IP, and HTTP/S).
• Strong experience with various desktop operating systems, Microsoft Office, Adobe, Autodesk, and other suites of applications.
• UAE Driving License is a must
Email CVs to [email protected]
