IT End User Support Required in Dubai - - Dubai
IT End User Support Required in Dubai -
Desktop/Server/Network/Security Support Engineer to provide technical assistance to our clients. • install, upgrade and troubleshoot hardware and software systems.
• Should have a problem-solving attitude along with the ability to give clear technical instructions. • Should also be familiar with remote troubleshooting techniques.
• Ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
• Helpdesk monitoring Installing Windows PCs, monitors, etc.
• Installing printers, scanners • Installing software: MS Office, monitoring (RMM), client (backup, MAV)
• Basic Applications Install & Support of Microsoft – MS Office, O365, Skype, Blue Jeans
• PC/Server/Network/Firewall/AP Physical connection troubleshooting
• VPN client installations, Internet Router configurations, VLAN Configuration and IP address Configurations.
• Install,Manage and troubleshooting Routers/Switches/Firewall/APs
• Secure network system by establishing and enforcing policies and defining and monitoring access.
• Software licensing/activation (Office, Quickbooks)
• Cloud backups: Monitor, execute, modify, on-board, restore files and images • Server Installations and Support
• Engage and manage third-party support
• Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Help create technical documentation and manuals • Asset Management
Requirements and skills
• Proven work experience as a Desktop, Server, Network-Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Desktops and Servers Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Network hardware – Switches/routers/Firewall/APs configuration and troubleshooting
• Network design and implementation • Ability to perform remote troubleshooting and provide clear instructions.
• Ability to take initiative and lead projects.
• Understanding of ITIL process and ticketing system. Eg. SNOW,Ivanti
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Focus on Service Level Agreements and ensuring the team is meeting commitments.
Qualification: Graduate or Degree in IT / Commuter Science/ Electronic & Communication or similar Certifications – like MSCE, CCNA, Linux are preferred.
Work Experience: Minimum 2- 4 years In IT Industry Location: UAE, Dubai
We invite applications from candidates based in UAE only
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/it-end-user-support-at-black-box-3443729171?
