IT Associate (6 Months Fixed Term) Required in Dubai - Dubai
IT Associate (6 Months Fixed Term) Required in Dubai
IT Associate (6 Months Fixed Term) Required in Dubai
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Development team helps develop and supports internal information technology systems and applications for use by all staff levels. You’ll help our team develop programmes and applications that cater to PwC’s strategic technology needs using your knowledge of technical domains of application.
Financial
▪ Abide by the budget set for the department.
▪ Manage the local IT purchases and maintain a log file of all expenditures.
Customer
▪ LAN: responsible for maintaining the operational effectiveness of infrastructure, account management,
moves/adds/changes, troubleshooting, and ongoing enhancements to the LAN.
▪ WAN: maintain the connection between the office and the WAN, coordinates actions with both local and
global teams.
▪ Assist in the management of Electronic Mail: manages user accounts and performs basic troubleshooting.
▪ Software distribution/support: distribute firm supported software packages and upgrades to staff as
necessary, and provides ongoing support in alignment with firm policies.
▪ Hardware support: may perform repairs but mainly facilitates repair with outsource-vendor and
manufacturer.
▪ Voice mail/video conferencing:support operations of systems, performs troubleshooting, and makes changes
to each system.
▪ Corporate roll outs: coordinates, support, and/or distributes new firm supported products.
▪ Service Desk: Manages and resolves tickets delegated or escalated by IT Service Desk (Remote Support)
Responsible for tracking the reported problem and resolution, and escalates to L2 support as appropriate.
▪ Manage and perform service requests Set-up end user’s devices.
▪ Serve as point of contact for staff for computer technology information and standards guidance.
Internal Process
▪ Responsible for delivery of Technology Support in line with the approved technology processes, procedures
and support scripts.
▪ Flags issues for which appropriate script solutions are not available to End User Experience Specialist.
▪ Coordinate with other team members in the completion of assigned project.
▪ Assist client staff in formal and informal sessions on the use of current products.
▪ Manage, resolve and escalate IT incidents as required.
▪ Setup and operate local data centers and other IT infrastructure.
▪ Conduct IT Inductions Sessions.
Learning and Growth
▪ Act as a key resource and liaison to other functional areas of the business, building cross-functional
relationships as needed.
Knowledge, Skills, And Abilities
Education
▪ Bachelor’s Degree in Computer Science or equivalent.
Language
▪ Fluency in spoken and written English; Arabic is an advantage.
Overall Experience
▪ 4+ years of relevant work experience in the technical environment.
Knowledge & Skills
▪ Sound diagnostic and analytical skills.
▪ Ability to work under pressure with limited supervision.
▪ Self-motivated.
▪ Ability to work in a team environment.
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Optional Skills
Required Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
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