Human Resources | Employee Services – Contractor Required in Dubai - Dubai
Human Resources | Employee Services – Contractor Required in Dubai
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).
In addition to our opportunities in Audit & Assurance, Tax & Legal, Consulting, Risk Advisory and Financial Advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
Lead the way
Serve with integrity
Take care of each other
Foster inclusion
Collaborate for measurable impact
During your tenure as Employee Services Associate, you will resolve ServiceNow tickets related to employee services and provide support to employees on the requests raised. You will also be asked to manage onboarding and offboarding activities in collaboration with the PROs and / or other HR teams in delivering these activities. Please see below the roles and responsibilities:
Resolve other tickets (e.g. Leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised on ServiceNow for the whole Deloitte Middle East in alignment with the workload assignment conducted by the manager
Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees and coordinate with PRO to complete visa cancellation activities
Coordinate with relevant parties to ensure that all they are informed on exiting employees and necessary actions are taken in alignment with the policies
Evaluate leaving employees eligibility for Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network
Provide support to employees for additional immigration activities (e.g. immigration of family members, etc.) and answer any queries they may have during the process
Consolidate all changes that impacts the payroll every month and share them with Finance prior to the cut-off date. Validate the consolidated payroll shared by Finance
Keep a track of employee data changes, identify the changes that require updates in benefits (e.g. addition of dependents, status change, etc.) and inform benefits providers
Conduct periodic cross-checks between different time charging and leave recording systems that DME has identify discrepancies and inform relevant employees for resolution
Develop periodic reports for each business line operating within the assigned region (e.g. status of new joiners, status of exiting employees, etc.) and overall DME (e.g. leave balance reports, payroll reports, etc.) based on the set templates
Respond to queries and questions raised by business lines regarding to the status of onboarding and offboarding activities, employee services and payroll & benefits administration activities
Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner
Support the new joiners in the assigned region to complete the onboarding checklist, provide Reponses to new joiners' queries
Collect documents and information from new joiners within the assigned region, store them physically and electronically and share them with necessary parties
Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts
Conduct any additional tasks requested by the direct manager
Leadership capabilities:
Builds own understanding of our purpose and values; explores opportunities for impact
Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
Understands expectations and demonstrates personal accountability for keeping performance on track
Actively focuses on developing effective communication and relationship-building skills
Understands how their daily work contributes to the priorities of the team and the business
Qualifications:
Minimum 3 years of experience including HR experience, preferably in a multinational firm
Bachelor’s degree in human resources management, business administration or a related field
Knowledge of best practices in HR management is essential
Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, payroll and benefits administration, employee data management
Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered as a plus
Detail oriented and conscientious
Excellent organizational, communication and time-management skills
Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)
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