Hostess Required in Dubai - - Dubai
Hostess Required in Dubai -
Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
The ability to set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
Open the restaurant for business at the prescribed time each shift.
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set.
Pick up the daily menus and insert them properly in their covers.
Inspect every menu and list to ensure their condition and appearance.
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
Assign seating taking into account service standards.
Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
Maintain a station chart and cover count for the F&B space using the Eat2Eat system.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Handle guests without reservations or those waiting for others to join them.
Address a guest dissatisfaction immediately and inform the manager of the action taken.
The ability to anticipate the needs of guests while scanning the room constantly.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
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