Guest Relations Agent Required in Dubai - Dubai
As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list
Present the waiter in the station according to the SOP
Assist cloakroom attendant in the receipt of coats and bags
Ensure that the log book is completed after each service period
Keep tidy the host/ess desk
Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests
Allocate daily bookings to the table plan
Ensure that all the menus and memos are ready at the desk prior each service
Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests
Comply with hotel licensing regulations as well as health and safety and fire regulations
Ensure an adequate supply of checks, printer rolls and neat storage of each
What are we looking for?
A Guest Relations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Customer Service experience
A warm personality, attentive and smartly presentable
Ability to listen and respond to demanding Guest needs
Excellent communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
Passion for delivering exceptional levels of Guest service
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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