Game Master (Customer Service) - Dubai
We are a global escape room brand opening in Dubai shortly. We are looking for cheerful, enthusiastic and fun individuals with a passion for creative and gaming industries and outstanding customer service.
Our company encourages active participation in business discussions, where you will gain first hand insight into a fast growing business and can progress with the company. This is also an excellent opportunity for someone looking to gain a lot of experience via a client-facing role.
The position is six days per week (must be willing to work on evenings/weekends). Benefits in accordance with the UAE Labor Laws apply.
We expect our team members to be highly organized and have excellent time management, multi-tasking, and communication skills. Aside from being fluent in English, candidates with a secondary language is advantageous, particularly Arabic.
Responsibilities
• Provide customers with a well-informed, fun, friendly, sincere and high quality service
• Show customers around, explaining the game room scenarios, helping with hints and providing feedback
• Offer customers assistance with enquiries via telephone, email and in-branch
• Build and maintain customer relationships and a database
• Participating in marketing activities
• Promote the business by liaising with journalists and editors to ensure editorial coverage in key industry publications
• Maintain stock and branch environment
• Set-up and maintenance of the gaming facility
• Organize deliveries and correct installation of furnishings and props where necessary
• Suggest and initiate new procedures and other creative ideas
• Ability to work cross-functionally internally and externally to help drive successful business.
Please enclose your CV.
