Front Office Manager Required in Dubai - Dubai
Job Description
Manage the front office staff, including receptionists, and other administrative personnel.
Provide guidance, training, and support to front office employees.
Delegate tasks and responsibilities effectively to ensure smooth operations.
Ensure high standards of customer service are maintained at all times.
Handle guest inquiries, complaints, and special requests in a professional and timely manner.
Monitor guest satisfaction and take proactive measures to address any issues.
Oversee the check-in and check-out process, ensuring accuracy and efficiency.
Manage reservations and room assignments, optimizing occupancy and revenue.
Maintain records and documentation related to guest stays, payments, and preferences.
Assist in budgeting and financial planning for the front office department.
Monitor expenses and revenues, identifying opportunities for cost savings or revenue generation.
Prepare reports and analysis to track performance and inform decision-making.
Implement security protocols and procedures to ensure the safety of guests and staff.
Coordinate with other departments to address safety concerns and emergency situations.
Serve as a liaison between guests and other hotel departments, facilitating smooth communication and collaboration.
Communicate effectively with management, providing updates on front office operations and performance.
Utilize and maintain front office systems and software for reservations, check-ins, and other processes.
Stay updated on industry trends and best practices related to front office technology.
Quality Assurance:
Conduct regular inspections of front office areas to ensure cleanliness, organization, and compliance with standards.
Implement quality improvement initiatives to enhance guest experience and operational efficiency.
Qualifications
College Degree or equivalent in Business, Hospitality, or related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Excellent interpersonal and communication skills to interact effectively with guests, staff, and management.
Ability to handle guest inquiries, complaints, and requests with professionalism and empathy.
Strong leadership skills to motivate and manage a diverse team of front office staff.
Ability to delegate tasks, provide guidance, and foster a positive work environment.
Effective organizational abilities to manage multiple tasks and priorities in a fast-paced environment.
Attention to detail to ensure accuracy in check-in/check-out procedures, reservations, and financial transactions.
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