Front Office Manager - Dubai
Job Description: Co-ordinate all activities, operations and running of Front Office whilst actively displaying a proactive front of house leadership style. Together with direct reports, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times and harnessing Guest Experience Index GEI data is a tool to measure success. Provide clear leadership for quality and Process Improvement initiatives aligned with business goals and objectives, maintaining close liaison and support for teams specifically Six Sigma/Progress. Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning. Set up and maintain a high level of personal service and guest recognition, with particular attention to VIPs and amenities. Together with the Reservations Manager, ensure that reservation patterns, overbooking and yield opportunities are maximized to best effect. Continually develop and enhance the Front Office Incentive Programme to ensure that opportunities and Incremental revenues are maximized. Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information. Actively participate in the annual marketing and operating plan processes as required. Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair. Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetings. Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required. Ensure Training profiles are in place and kept up to date. Participate as a member of the Hotels Fire and Emergency Team as required. Preferred Guest program to both guests and staff ensuring all benefits are promoted and understood, and that annual enrolment targets are met. To assist the hotel in achieving staff Satisfaction targets through good working practices and team liaison. Monitor staff morale and turnover, proactively supporting the Staff Satisfaction Index process and ensuring action plans are established and followed up to address issues. To monitor and analyze customer feedback/data and where applicable act upon guest comment through the Guest Experience Index and In House data collection methods e.g. Guest Questionnaire/comment cards. Actively solicit guest opinion by ensuring a strong lobby presence meeting guests regularly,; Registration & Applications at www.jobhuntgulf.com / www.jobhunt.ae is Free & Easy, visit our below website link to apply ; Website:http://www.jobhuntgulf.com/Jobs/Job-Detail.aspx?jobref=887091
