Deepak Denzil Cardoza - Dubai
Deal directly with clients either by telephone or by electronically.
Handling the Vanilla, Semi-Structured and Credit confirmations desk.
Daily task involves Drafting the Confirmation, Negotiation (legal), verbal affirmation, chasing global counterparts,
Matching, Template Queries, Execution of trade confirmation.
Execute daily tasks assigned for the process with zero errors/ incidents.
Assist in publishing daily/ weekly/ monthly MIS in time.
Building relationships with businesses and counterparties to ensure that there is effective execution.
Ensuring timely escalations within the Operations groups and Middle Offices to ensure prompt resolution of exceptions.
Understand needs and sensitivities of internal and external clients and proactively ensure these are met.
Closely working with IT Team for the automation of Systems.
Migrating of Semi- Structured Rates and Credit Products from various regions and their automation.
Provide information about products and services to the clients.
Respond promptly to customer inquiries.
Obtain and evaluate all relevant information to handle product and service inquiries.
Listen to client’s questions and concerns, and provide answers or responses.
Handle returns or complaints.
Direct requests and unresolved issues to the designated resource.
Putting them in touch with someone senior should they need it.
Evaluated training requirements for each division, consulting with department managers, HR and external resources and
trained 3 new employees.
Documentation Negotiations - Work with Legal, Credit, and Trading during the Master Confirmation Agreement
negotiation phase in order to ensure that mutually acceptable terms are agreed with the firm's counterparties.
Non Standard Terms Processing - Extract all Non-Standard Terms from executed documents to ensure Middle/Front
office have visibility. Liaise with the Projects Team to test the Non Standard Terms Database functionality.
Ensure the effective execution of the Master Confirmation processing and on-boarding of clients to an e-matching
platform along with ensuring the team meets all FED targets and Regulatory compliance. Liaise with internal teams to
ensure all internal systems are set up properly.
