Deepak Denzil Cardoza - Dubai

Deal directly with clients either by telephone or by electronically.

 Handling the Vanilla, Semi-Structured and Credit confirmations desk.

 Daily task involves Drafting the Confirmation, Negotiation (legal), verbal affirmation, chasing global counterparts,

Matching, Template Queries, Execution of trade confirmation.

 Execute daily tasks assigned for the process with zero errors/ incidents.

 Assist in publishing daily/ weekly/ monthly MIS in time.

 Building relationships with businesses and counterparties to ensure that there is effective execution.

 Ensuring timely escalations within the Operations groups and Middle Offices to ensure prompt resolution of exceptions.

 Understand needs and sensitivities of internal and external clients and proactively ensure these are met.

 Closely working with IT Team for the automation of Systems.

 Migrating of Semi- Structured Rates and Credit Products from various regions and their automation.

 Provide information about products and services to the clients.

 Respond promptly to customer inquiries.

 Obtain and evaluate all relevant information to handle product and service inquiries.

 Listen to client’s questions and concerns, and provide answers or responses.

 Handle returns or complaints.

 Direct requests and unresolved issues to the designated resource.

 Putting them in touch with someone senior should they need it.

 Evaluated training requirements for each division, consulting with department managers, HR and external resources and

trained 3 new employees.

 Documentation Negotiations - Work with Legal, Credit, and Trading during the Master Confirmation Agreement

negotiation phase in order to ensure that mutually acceptable terms are agreed with the firm's counterparties.

 Non Standard Terms Processing - Extract all Non-Standard Terms from executed documents to ensure Middle/Front

office have visibility. Liaise with the Projects Team to test the Non Standard Terms Database functionality.

 Ensure the effective execution of the Master Confirmation processing and on-boarding of clients to an e-matching

platform along with ensuring the team meets all FED targets and Regulatory compliance. Liaise with internal teams to

ensure all internal systems are set up properly.