Customer Service Officer Required in Dubai - Dubai
Customer Service Officer Required in Dubai
Parisima Talent is looking to hire with our client in Healthcare.
Job location: Dubai
Job responsibilities:
Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
Ability to multi-task across customer service functions.
Ability to deliver quality outreach program with an effective reach within reasonable timelines set
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