Customer Service Executive Required in Dubai - Dubai
Provides excellent service to customers, suppliers, and internal departments by closely monitoring each order to avoid costly errors and provide minimum disruption from initial order to delivery. And prepare all shipping and banking documents for bank submission.
Responsibilities:
Process and follow-up orders from beginning to end monitoring closely, anticipating and resolving potential issues with customers and suppliers.
I'd like you to please develop relationships with customers and suppliers responding to their questions efficiently and courteously.
Work with the India Operations team to ensure customer and supplier contracts are aligned, with no major discrepancies. Address, resolve, and identify discrepancies with the necessary person or entity.
Prepare shipping/banking documents in conformity with L/Cs and Sales Contracts
Perform checking on suppliers’ documents.
Follow-up with banks to ensure documents are properly handled.
Keep concerned parties informed of irregularities on documents if any.
Arrange to send copy documents to customers/overseas offices.
Maintain filing system for shipping/banking documents.
Monitor all modes of order transportation, ensuring products move through without disruption or costly delays.
Monitor inventory and alert traders and management of the aging inventory.
Create and follow a detailed Checklist for every incoming vessel to each port.
Communication with shipping agents via email and telephone as needed.
Assist record keeping in CRM (customer/supplier feedback, inquiries, etc.).
Manage Arrival Notices/Delivery orders to customers, stevedores, warehouses, and truckers.
Qualification and experience required:
Bachelor’s Degree in business preferred (business admin, logistics, supply chain, economics, marketing…); OR
Graduate from Foreign Trade with 4-8 years experience in commodity trading (steel) will be preferred
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