Customer Service Executive (Khaleeji-speaking) Required in Dubai - Dubai
Customer Service Executive (Khaleeji-speaking) Required in Dubai
For a Dubai-based eCommerce business, we are currently looking for a Khaleeji-speaking Customer Care Representative to be based in their Dubai office. This is a largely in-bound role that interacts with customers through social media as well as phone.
Duties
- Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management)
- Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly)
- Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase)
Requirements
- At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company;
- Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools;
- Ideally a Bachelor’s degree;
- Outstanding communication skills (verbal & written) in Khaleeji Arabic;
- Outstanding communication skills (verbal & written) in English.
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-executive-khaleeji-speaking-at-confidential-2944924437?
