Customer Service Associate Required in Dubai - Dubai
Customer Service Associate Required in Dubai
About Us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
A young, dynamic, and forward-thinking environment
Fast paced and very short decision times for changes
A canvas for you to truly excel
99% of uptime on sunshine
About The Role
The Luxury Closet is looking for a Customer Service Associate who will represent not just the Customer Service Department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises as well as maintaining relationships with existing clients and providing exceptional service.
Requirements
Responsibilities
Managing all channels of customers interaction and communication via email, chat, phone.
Identifying and assessing customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Build sustainable relationships and engage customers by taking the extra mile and becoming a consultant by helping customers decide on a product and generate revenue for the company.
Converting general inquiries into sales.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents where applicable.
Maintain positive and professional interaction with all the departments associated with the Customer Service Department.
Requirements
Knowledge of multiple luxury brands is preferred.
Strong customer service orientation.
Pro-active service delivery attitude - willingness to stretch and do whatever is required with a hands-on approach.
MS Office expertise: Word and Excel.
Extremely reliable and trustworthy.
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-associate-at-the-luxury-closet-inc-3178198935?
