CUSTOMER RELATION COORDINATOR REQUIRED IN DUBAI - Dubai
CUSTOMER RELATION COORDINATOR REQUIRED IN DUBAI
We are a well-known company in UAE seeking a EUROPEAN FEMALE Customer relation management Coordinator. The applicant should be professional, skilled, and presentable. Fluent in ENGLISH is a MUST.
Responsibilities:
• Listen and respond to customers’ needs and concerns.
• Provide information about products and services
• Record details of customer contacts and actions taken
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the CRM database during and after each call
• Work with the management team to stay updated and be informed of any changes on the software.
• Serve as the main point of contact for CRM provider.
• Actively participate in all meetings with Software related.
• Manage software planning, issue resolution, and execution.
• Oversee and participate in the configuration of the CRM to meet application processing needs.
• Set-up and perform/oversee joint integration testing with CRM provider.
• Participate in testing and training.
• Train end-users as to how the CRM can meet their needs or for software updates.
• Manage all requests for enhancements/field changes/settings and make necessary changes.
• Provide guidance to internal support organisation and act as the liaison with CRM provider.
• Act as first-line supports for all questions and issues on the software.
• All requests/questions regarding CRM will be filtered through this person.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Manage customer records and perform data entry.
Skills:
• Proficiency in managing a Database Management System.
• Working knowledge of computer operating systems.
• Excellent verbal and written communication skills.
• Proven ability to work both independently and as a member of a team.
• Excellent customer service skills.
• High level of accuracy and organisation.
• Provide outstanding customer service to improve customer satisfaction and relationship.
An attractive package is included! Please send your CV with a recent color photo.
Employment Type:Full Time
Monthly Salary:12,000 - 19,999 AED
Minimum Work Experience:1-2 Years
Minimum Education Level:Bachelors Degree
APPLY FROM LINK BELOW
https://tnydu.biz/HHP1i
