Coordinating Doctor Required in Dubai - Dubai
Coordinating Doctor Required in Dubai
To be responsible for and provide clear leadership in the delivery of professional and effective medical assistance services for clients of International SOS to the highest standards of excellence
Responsibility for medical due diligence and case direction with respect to all medical assistance cases.
Assess each case with respect to its medical elements and provide direction in order to facilitate medical due diligence and render the appropriate assistance.
Provide medical oversight for all medical transportation cases including acting as a medical escort as appropriate.
Provision of assistance with referrals and retrospective claims assessments as required.
Responsibility for ensuring that there is an appropriate medical handover of cases at the beginning/ end of each shift.
Provide clear case direction at the transmission handover process in the Assistance Centre each day.
Direct the medical frequency /intensity of medical contacts with treating Doctors, Clients, patients and their family members as appropriate.
Direct the planning and progress of medical hospitalization cases.
Oversee the planning and progress of operational issues relating to medical case management.
Act as a medical escort for selected commercial and air ambulance medical transportation cases as directed by the duty Medical Director.
MEDICAL ASSISTANCE SERVICES
Receive and assess all medically related calls from clients. Collect logistical, medical and collateral histories pertaining to the medical event/incident.
Provide telephone medical assessment of patients in all parts of the world, assess and monitor the appropriateness of the treatment where they are located.
Give advice to callers, relatives, employers, employees, insurance companies and other clients.
Organize and supervise appropriate medical assistance for Intl.SOS clients. This includes obtaining medical reports, organizing referrals, monitoring the patient’s conditions, recommending appropriate means of medical transportation, and monitoring the progress of such.
Obtain medical reports from treating doctors to ascertain the suitability of patient’s treatment, monitor medical care and co-ordinate the patient’s needs for transport as appropriate.
Providing medical referrals in the regions covered serviced by the Assistance Centre.
Conduct intermittent site surveys (review of medical facilities) to add to our network of medical providers as appropriate.
Partake in the further development and enhancement of Intl.SOS medical and logistic capabilities.
MEDICAL LIASON AND REPORTING
Collect relevant medical information to produce focused professional medical reports.
Professionally communicate verbally and/or in writing to the relevant parties/clients of the progress of the patient’s condition and appropriate recommendations.
Undertake responsibility for all medical information released from the Assistance Centre.
Undertake direct contact with relevant Treating Medical Officers and Local Medical Officers as appropriate to expedite the case management.
Provide medical advisory support for Intl. SOS clinics and remote sites referencing best practice guidelines and adhering to the Intl. SOS escalation procedures.
Liaise with client medical departments and claim departments to effectively communicate relevant medical and logistical information in accordance with the client requirements.
Establish responsive liaison arrangements both within Intl. SOS and externally. i.e. Medical Directors, patients and insurance companies.
Positively promote the work of Intl. SOS.
Maintain high standards of detailed and accurate documentation including the consistent updating of case files.
MEDICAL TRANSPORTATION
Consistently maintain the Intl.SOS Medical Transportation Standards (MTS) in expediting all medical transportations.
Responsibility for the assessment of medical and logistical aspects of evacuations and repatriation, including the assessment of the necessity of an evacuation and the means by which it should take place. i.e. air-ambulance / commercial carrier (seated / stretcher) / escort type / medical equipment etc.
Liaise with medical departments of various airlines for passenger medical clearance as indicated.
Act as a medical escort when required for appropriate medical cases. i.e. air-ambulance / commercial carrier (seated / stretcher).
Determine most appropriate medical escort personnel for the specific case as appropriate.
Assist in the maintenance, upgrade and control the emergency mobile medical equipment available in the Assistance Centre as appropriate.
GLOBAL ASSISTANCE NETWORK (GAN) AND REFERRALS
Responsibility for medical referrals such that patients are referred to appropriate levels of care and the appropriate medical provider is selected
Collation of new information on medical providers and facilities encountered and transfer of this information to the Global Assistance Network (GAN) department with medical comment for further investigation.
GLOBAL MEDICAL SERVICES
· Conduct site surveys, medical audits and write report as per Intl.SOS’s specifications upon request from the Medical Director.
· Assist in the review and implementation of Medical Emergency Response Procedures (MERP) for Intl.SOS GMS sites and clients operating in the region.
· Undertake work at other locations, including GMS sites, as and when required by consensus arrangement.
CASE ESCALATION
Escalation as per Intl.SOS protocol to the Medical Directorship of the Assistance Centre, Regional Medical Directorship and Corporate Assistance Department (CAD).
PROMOTION OF INTL.SOS SERVICES
· Participate, under the direction of the Medical Director and General Manager and in consultation with the Marketing Manager, in appropriate business development activities to enhance the development of Intl.SOS activities.
· Assist in explaining Intl.SOS’ medical services to prospective and existing clients as requested.
MISCELANEOUS
Work within and promote all Intl. SOS policies and procedures.
Carry out other reasonable duties as requested by the Medical Director.
Work flexible hours as appropriate to the needs of the post.
Be responsible for own CME – Intl.SOS will endeavour to support appropriate CME requests
As one of the managers in operations, play a leading role in case management and team development, working closely with the Operations manager and AC Supervisors.
· Attend supervision, training and departmental meetings as and when required.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post.
The list of tasks is not an exclusive one and duties may be varied from time to time. This job description is subject to regular review.
Required Skills and Knowledge
Customer service oriented
Team player
Identifies and acts on potential problems and / or difficulties.
Demonstrates effective problem solving skills and lateral thinking.
Has initiative, takes responsibility.
Ability to work under pressure
Multi-tasking
Ability to prioritize
Knowledge of the Middle East region
Required Competencies
Adaptability / Flexibility. Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
Attention to Detail. Follows established procedure, develops systems to check accuracy such as checklists.
Planning / Organisation. Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves
Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.
Pressure Tolerance. Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
Customer Focus. Actively listens and seeks information, identifies customer need and checks understanding, builds rapport, develops relationships with key customers, confidence in building relationships at all levels.
Communication. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, manages the emotions of self and others.
Required Work Experience
· A minimum of five years of acute medicine e.g. ER, ICU, acute medicine or General Practice experience.
Required Qualifications
· Medical Degree essential.
· Valid ALS or equivalent certification
Required Languages
· Good written and spoken Arabic and English. Additional language capability is an advantage.
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https://ae.linkedin.com/jobs/view/coordinating-doctor-at-international-sos-2903841276?
