Communication Skills for Managers - Dubai
http://atrc.net.pk/training/ttc_communication_skills_summary_brochure_2_nov_2015-1.pdf
Communication Skills for Managers
Overview
Communicating clearly is a critical skill for successful managers!
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This course is your guide to business communication that delivers the message—whether written, or spoken, in person or via e-mail—with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement.
Course Objective:
Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency.
Selected Learning Objectives
• Communicate clearly and correctly to avoid misunderstanding and get your message across
• Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader
• Ask the right type of question to elicit information, encourage a response, or create a relationship
• Master the techniques of successful presentations from planning to delivery
• Analyze your audience before communicating your ideas in any format
• Choose the most appropriate mode for communicating your message
• Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail
Testing Format
This course contains regular assignments, quizzes and exams to assist in keeping the participant on track and focused on the topic.
Course Outline
1. Communication: The Key to a Manager’s Success
1.1 What is “Communication”?
1.2 Why Managers Communicate
1.3 Why People Fail to Communicate Clearly
1.4 How Well Do You Communicate?
1.5 What it Takes to Communicate Clearly
2. Listening: The Foundation
2.1 Why Does Listening Matter?
2.2 What is Good Listening?
2.3 Obstacles to Good Listening
2.4 Listen Actively
2.5 How to Be a Better Listener
3. Getting Your Message Across
3.1 Strategies for Delivering Clear Spoken Messages
3.2 Making Sure That Listeners “Get” Your Message
3.3 Conveying Clear Messages to Influence
3.4 Communicating Your Ideas in a Meeting
3.5 How to Give Criticism
4. The Art of Asking Questions
4.1 Why Ask Questions?
4.2 Types of Questions
4.3 Key Strategies for Asking Useful Questions
4.4 How to Ask Questions During an Interview
4.5 Using Questions to Encourage Participation in Meetings
4.6 Using Questions to Elicit Information in Difficult Situations
5. Helping People Learn
5.1 Why Clear Communication is Important to Learning
5.2 How Adults Learn
5.3 How to Help People Learn
6. On your Feet: Making Successful Presentations
6.1 Reasons for Making Presentations
6.2 How to Give Successful Presentations
6.3 How to Reduce Presentation Fear
7. On the Page: What Is Good Writing?
7.1 Why Write?
7.2 What Is Good Business Writing?
7.3 Strategies for Communicating Clearly in Writing
8. On the Page: How to Write Well
8.1 How to Help Readers Follow Points and Find Details
8.2 Write an Effective Opening and a Useful Closing
8.3 Use Effective Language
8.4 Proofread for a Professional Image
Format : Classroom
Duration : 32 Hours
Classroom course fees : AED 4,000.
Discounts available for groups.
Format : Distance Learning
Training duration : Max 30 days from date of registration.
Course Fees : AED 2,000.
Distance Learning introductory offer AED 500 for the first 10 participants.
Duration : 32 Hours of training in the class room.
Contact :
Mr. Khawar Nehal
971-55-639-8386, 971-6-744-3295
Email : [email protected]
Web : http://atrc.net.pk
