Asst. Chief Concierge Required in Dubai - Dubai

Asst. Chief Concierge Required in Dubai

The Dubai EDITION marks a significant expansion for the brand into the Middle East’s most popular travel destination. Situated in Downtown Dubai, the hotel is located in one of the city’s most popular locations, opposite the world-famous Dubai Mall.

Designed with LW Design Group, the hotel features 275 guestrooms and suites. The property is home to multiple food and beverage outlets, pool, spa and fitness center, in addition to dynamic events spaces boasting meeting rooms and a flexible ballroom.

JOB FUNCTIONS:

Responsible for providing hands on leadership support to the Chief Concierge by following all instructions and guidelines set towards the success of the department.
Ensures robust Arrival Experience & Elite / VIP Guest Recognition plans are in place to drive strong Guest Experience scores.
Serves as an immediate assistance to the chief concierge in achieving and driving guest satisfaction goals.
Responsible for ensuring keen focus on Guest Satisfaction by working with related areas to ensure guest issues are reported when they occur and addressed by senior team members prior to guest departure.
Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
Manages the flow of operation at the front drive in assisting the valet and doorman.
Ensures compliance with all policies, standards and procedures.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met within all areas of concierge.
Observes service behaviours of associates and ensures that all uniformed associates are properly attired and groomed, each wearing a nametag and appropriate brand standards
Understands and follows all call in procedure for all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Understands and complies with loss prevention policies and procedures.
Supervises & assists all areas of the concierge under minimum supervision.
Serves as a leader in displaying outstanding hospitality skills.
Maintains high visibility in public areas during peak times.
Provides immediate assistance to guests as requested.

Desired Skill & Expertise:

Previous experience in similar or supervisory role in 4/5* property with 250+ inventory
Front Office computer literacy e.g., OPERA
Excellent communications skills
Team player with excellent planning and organizing skills
Able to work flexible working hours with rotating shifts
Pleasant personality with good problem-solving skills

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https://ae.linkedin.com/jobs/view/asst-chief-concierge-at-the-dubai-edition-3336142626?